With a population of 40,000, Jim Wells County is located in Southern Texas, about two and a half hours south of San Antonio. Critical radio communications is required county-wide for police departments, fire departments, EMS, dispatch, Sheriff's Office and State Patrol.
以PDF格式下载客户故事Voice communication was a serious problem for Jim Wells County. The county lines are unique, stretching the county in a long rectangle and making affordable coverage a challenge. Multiple agencies were all operating on the same network and radio channels were very congested. Officers were concerned about safety; a new public safety communications network needed to be implemented. Lynn Kirchoff, the communications expert liaison for Jim Wells said, "We were using a, more or less, antiquated system. It was good in its time, but it had come to the end of its life. Something had to be done."
吉姆·威尔斯县获得了国土安全部的拨款，为新系统提供资金。他们还聘请了一名顾问帮助他们完成这一过程，因为这是他们在通信领域的第一个重大项目。发布了一份征求建议书；泰特通信公司被证明是该县最好的解决方案提供商。
阿诺多·萨恩斯法官说：“我们以前从来不知道泰特通信公司是谁。我现在可以向你保证，他们与我们在吉姆威尔斯县是携手合作伙伴。”泰特设计并部署了一个三站点混合P25数字同播和QS²模拟同播系统。该解决方案的特点是Tait基站、中继器和一份为期三年的维护合同。模拟系统意味着志愿消防员可以继续使用寻呼机。
一开始设置很顺利，但微波连接有问题。萨恩斯法官解释说：“当我们在项目实施结束时面临重大挑战时，是泰特发现了问题并找到了解决方法。这不是他们的问题，但他们不会离开我们，我们作为一个团队一起工作，直到问题得到解决。关于泰特人以及他们是如何和我们在一起的，我说得太多了。”
The service contract has proven very beneficial to the County, Judge Saenz explains, "Whenever we have an issue, we simply call Tait and within a couple of minutes somebody is there. They look for a solution and they find a solution. We're very satisfied with the support we receive. Tait have gone far beyond what we required and expected."
The first responders in Jim Wells County are safer now. "We have a system that we can push the button, talk on the radio from the north end of the county to the south end of the county. I think that both entities (fire and public safety) are much safer. They can do a much better job by using this particular system."
As technology evolves, the County has a partner they can trust. "Choosing Tait to develop our critical communications system was probably one of the best moves that Jim Wells County has made for a long time. We've become not only friends, but we're hand-in-hand partners," says Judge Arnoldo Saenz. "Even though the project has been successfully implemented, we're still working with Tait to further advance our critical communications solution and prepare for the future."
