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客户故事

Colvins Communications, Gisborne, New Zealand


Colvins Communications is the authorized Tait dealer for the greater Gisborne area in New Zealand. They sell, install and service conventional, trunked and DMR radio equipment, provide fault-finding and repair services, and operate and maintain a network of DMR Tier 3 repeaters that give wide area coverage across the district through the Push Wireless radio network.

科尔维在新西兰北岛的远程东部地区运营,并为其往往的遥远客户提供快速高效的服务,COLVINS购买TAIT enableFleet,这是一个在线配置管理工具。

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Colvins Communications, Gisborne, New Zealand

“Tait UniviceFleet使其更容易且更快地更快地编程,使我们能够为客户提供更好的服务。”

蒂姆科尔文

Situation


大的吉斯伯恩地区位于新西兰北岛的东部最壮观。由于其农业和酿酒,该地区也具有崎岖的山丘覆盖着茂密的森林,这在很大程度上无法进入。

因为该地区是如此遥远,科尔文的一些customers can be hard to reach or a long drive away. This makes it expensive and time-consuming to send technicians out to reprogram radios.

响应


Colvins purchased theTait EnableFleet在线配置管理工具. This stores an organization's configuration data in a central database and automatically generates the settings required for each radio.

Even though a large percentage of Colvins' customers' radios operate on analog conventional networks, many of them have access to theDMR Tier 3 networksolely for over-the-air programming (OTAP). Tait EnableFleet enables Colvins to manage these radio fleets too, by switching Tier 3 on and off as required.

Colvins manages the majority of their DMR Tier 3 customers in Tait EnableFleet at no additional charge. This gives them a point of difference and ensures the customer returns to them for any additional programming requirements.

Outcomes


使用Tait EnableFleet意味着COLVINS的客户不必将他们的地理位置分散的车队聚集在一起进行编程变化。客户不必关闭生产,以允许技术人员访问收音机,COLVINS可以在客户诉诸客户时应用更新。

There is no longer need for Colvins technicians to make long round trips to reprogram customers radios, which means they can be more productive, and the customer doesn't have to pay call-out fees for site visits. Another benefit of no site visits is that there's less health and safety paperwork to complete.

tait enablefleet.and OTAP have equipped Colvins with the means to provide programming updates in a matter of hours of being requested by the customer.

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